Frequently Asked Questions

Calling and Video Chat

1. Why is my camera not working?

   • Check your browser permissions if you’ve allowed camera access.

2. Why is recognition not detecting gestures properly?

   • Make sure your hand is clearly visible and positioned properly in front of the camera.

   • Ensure good lighting conditions for better recognition accuracy.

3. What should I do if my room code is invalid?

   • Recheck the room code carefully for any typos. Then make sure the session you’re trying to join is currently active.

4. How do I reset my password?

   • Click on the “Forgot Password” link on the login page and follow the instructions to reset your password.

5. What should I do if I encounter an error while using the application?

   • Try refreshing the page and clearing your browser cache. If the issue persists, please contact support with details of the error.

6. How can I contact support?

   • You can reach out to our support team via the contact form on our website.